Contract - The agreement between us and you for the sale and supply of products

Cookies - Small text files which are placed by our websites on your computer hard drive to identify your computer and to store information about your session on our website.

Personal Information - Details provided by you to us.

Product(s) - An item offered for sale by Ominous.

Product Description - Where details of individual products are provided, and details of any special conditions that apply to particular products are displayed

Special Conditions - Any terms and conditions outside of this document applied to a specific product.

Terms and Conditions - These terms and conditions and any special conditions applied to individual products.

Users - Means users of our websites collectively.

We / Our / Us - Means Ominous or any of our other registered trading names.

Website - Means users of our websites collectively.

You/ Your - Refers to you as a customer.

Terms and conditions of sale:

These General Terms and Conditions of Sale apply to  any products you  purchase from  our  store, and any orders from Ominous that  you  place through  our website. These  terms  and  conditions  apply regardless of how  you  access the  website, including via any device by which we make our  website  available to  you.

You  must read these  terms and conditions  carefully. When placing an order through the  websiteyou  will be asked to confirm that  you  have read, understood and agree to the  terms and conditions  in their entirety. If  you  do not agree to these,  you  must not order any product(s) through the website.

  1. Placing Orders
    • To place an order  you  can either open an account with us, or you can login with an existing PayPal account or you can use our Guest Checkout. If opening an account with us, you will be required to provide us with some compulsory personal information.
    • You  confirm that all  personal information  provided to  us by  you  is accurate, true to your knowledge, and kept up to date. You can, at any time, update or correct your details by logging in to  your  Account.
    • When  you  create an account  we  will ask  you  to create a password to allow  you  to access  your  account, and to maintain account security on this  websiteYou  are responsible for keeping  your  password and account information confidential.
    • We  shall not be liable for any loss or damage which may arise as a result of any failure by you  to protect  your  personal information. Should  you  become aware of or suspect any unauthorised use of  your  account, please contact  us.
    • If  we  are suspicious of any activity from  your  account that appears fraudulent,  we  can reserve the right to refuse  you  access to, and where necessary, delete  your  account.
    • If  you  use our Guest Checkout  we  will retain  your  personal information in order to process  your  order. If  you  already have an Account we will attempt to match your personal data with  your  existing account information if not we will retain  your  information for future orders that  you  might make.
  2. Order Acceptance
    • Completion of checkout online does not constitute  our  acceptance of  your  order from us.  You  will be notified by email as soon as possible with confirmation that we are processing  your  order.  Our  acceptance of  your  order will take place only when  we  take payment from  you  and dispatch of the product(s) is confirmed.
    • We  have the right, prior to dispatching the  product(s)  to decline an order for any reason, including legal and regulatory reasons.
    • Our  contract with  you  will start when  you  receive the order dispatch email and remain in place until the last day of  your  right to return the  products.
    • If  we  cannot supply  you  with the all of the  products you  ordered,  we  will not process the parts of  your  order unavailable.  We  will inform  you  of this by email and, if  you have already paid for the  product(s), refund  you  in full for the item(s) as soon as reasonably possible.
    • If the fulfillment of any aspect of an order would be illegal or unlawful,  we  have the right to stop or cease to fulfill the order at any time, including after dispatch of  products  or notification to  you  that the order is being processed. In such circumstances,  you  acknowledge that Ominous shall incur no liability.
  3. Payment
    • During the checkout process,  you  will be asked to enter  your  payment details. All fields indicated as compulsory must be completed.
    • By completing payment details  you  confirm that the method being used to make payment belongs to  you, or is in  your  name where an agreement is entered into with any credit or third party provider.
    • We  do not store  your  payment information, however third party providers used by  us  may be using encrypted secure payment mechanisms that could store  your  data. Please see individual payment providers websites for further information on how they hold  your personal information  collected at payment.
    • We  take full payment immediately for all  products, unless  you  sign up to pay for  your order using our  third party credit provider. Card payments will be subject to authorization from your  card  issuer, and credit facilities subject to a credit check.
    • Products  ordered remain the property of Ominous until they have been collected in store, or  we  have delivered them to the address specified by  you.
    • If  you  have already received the products you  ordered from us, but  your  payment was not received,  you  must either pay for the items, or return them to  us  in the same condition that  you  received them, in accordance with  our  reasonable return instructions and at  your  own expense. If  you  fail to do this within 30 days from the date on which we notify  you  of cancellation of the order,  we  may arrange for collection of the  products  at  your  expense.
    • We  reserve the right to charge  you  for any and all damage to any  products  that are the subject of an unpaid order.
  4. Delivery and Collection Delivery
    • Timescales and charges for delivery vary depending on the  products  ordered,  your  delivery address and country, and the delivery services available. Delivery will be to the address or store specified in  your  order. If no one is available at a residential or other address at the time of delivery, our courier will advise whether  your  order has been left in a specified safe place, or returned to depot/post office.Orders over £2000 delivered to a UK address are free of charge but if you return an item or items and your order amount after a refund falls below £1000, then the standard delivery charge will be applied to your order and your refund will be reduced for this amount. Offer excludes gift orders.When the products are delivered to the delivery address specified in your order, all risk including of loss or damage to the products shall pass to  you.We  shall be under no liability for any failure to deliver  products  when specified if the delay or failure is wholly or partly caused by circumstances beyond  our  control.In the UK, delivery charge refunds can only be made in accordance with  your  statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about  your  statutory rights see “Right to Cancel” section below and contact  your local authority Trading Standards department or consumer advice centre.
    • Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, we  reserve the right to define what  products  can and cannot be delivered to which destination.
    • Ominous products  are sold on the basis that delivery duty is unpaid.  You, as the recipient, may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and before placing an order for international delivery,  you  are required to check these details.
    • It will be  your  sole responsibility, where applicable to comply with any export controls or sanctions rules applied to  products  supplied to  you.
    • It will be  your  sole responsibility, where applicable to comply with any export controls or sanctions rules applied to  products  supplied to  you.
    • Where free delivery is offered over a spend threshold any returns that when refunded reduce the order below that threshold then the original delivery charge will be applied to the order and the refund reduced accordingly. Offer excludes gifts.
  5. Delays
    • We  will make every effort to keep  you  informed should supply of  your product(s)  be prevented or delayed for reasons beyond  our  control.
    • We  shall be under no liability to  you  for such delay or failure of  products  being delivered when originally specified.
  6. Changes to an Order
    • Any changes to  your  order must be notified to  us  prior to their dispatch, and be in writing (via email).
    • When an order is placed,  you  cannot make changes to  your  name or address once  your  order has been dispatched.
    • If  you  amend or change  your  order this could lead to changes to  your  delivery timetable.
    • If  you amend or change  your  order you may also find the item is no longer available, or that the price has changed for which  you  may be charged.
  7. Right to cancel
    • If  you  are entering into a  contract  with  us  as a consumer online or ordered by telephone,  you  have the right to cancel* (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013),  your contract  at any time up to 14 calendar days after the day on which  you  received the products you ordered. *This statutory right to cancel is separate from  our  Refund and Returns policy, and does not apply to products purchased in  our  stores.
    • When  we  have received all of  your  order back, any paid delivery charge will be included in  your  refund. The delivery charge refund will be to the value of standard delivery.
    • If  you  wish to cancel an  order, please be aware that statutory rights of cancellation do not apply to lingerie, or any products with a hygiene seal where the seal has been removed, broken or damaged.
    • To exercise  your  right to cancel your  contract  with  usyou  must inform  us  of  your  decision in writing within 14 calendar days after the day  you  received the  products, which  you  can do by sending an email to with the title "CANCELLATION [order number (on emailed receipt)]" and with the contents: "I hereby give my notice that I cancel my contract of sale for the following goods: [product], date you ordered, date you received the product, your name, delivery address and your signature.
    • While the  products  are in  your  position,  you  must take reasonable care of them until you return them to  us.
    • You  shall send back any  products  or return them to  us, without undue delay and in any event not later than 14 days from the day  you  communicate your cancellation of the  contract  to  us.
    • The deadline is met if  you  send back any  products  before the 14 days has expired. Unless returned to an Ominous Shop you  will have to pay any direct cost of returning any  products  to  us. We reserve the right to charge you our standard returns cost of £1,152.75 in the UK or in the EU.
    • Products  should be returned in their original packaging.
    • You  are only liable for any diminished value of the  products  resulting from the unnecessary handling, in excess of what is necessary to establish, characteristics and functioning of the  products. We  will assess this  charge  when the products are returned but this charge will not be more than the  original contract value.
    • We  will process  your  refund within 14 days of receipt of the  products.
    • For  products  delivered to a third party, at  your  request in accordance with  your  order,  you  will only be able to exercise this cancellation right if  you  can return the goods to  us.

Our website:

  1. Website Use
    1. By accessing, browsing, placing an order on, registering with, or using this  websiteyou  confirm that  you  have read, understood and agree to these  conditions  in their entirety. If  you do not agree to these  terms and conditions  in their entirety, do not use this  website.
    2. Your  use of this  website, is governed by all legal notices on this  website  together with all applicable  terms and conditions  and our Privacy Policy and  Cookie  Policy.
    3. Use of this  website  by  you, should only be for lawful purposes and  you  may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the  website.
    4. Without  our  prior written consent,  you  must not copy, reproduce, edit, communicate to the public, deep-link into, or distribute in any way the web pages or materials on the  website  or the computer codes or elements comprising the  website  other than solely for  your  own personal use.
    5. Content of this  website  may not be used for any commercial purposes whatsoever outside of our trading activity or that of any authorized third parties.
  2. Rights Ownership
    1. All rights, including copyright and intellectual property rights used on, in and to this  website  are owned by or licensed to Ominous.
    2. Use of the  website  grants no rights to  you  in relation to  our  intellectual property rights, or that of third parties.
    3. By submitting information (other than compulsory  personal information  when registering an account), text, photos, graphics or other content to the  websiteyou  confirm that  you  have the right to use the material and grant  us  a right to use such materials at  our  discretion, with or without accreditation in any media including, without limitation, to post and remove such materials from the  website.
    4. You further agree to execute all such submissions and do as  we  may reasonably require in order to assign any such rights to  us  and waive any moral rights  you  acquire in the  website.
  3. Ownership of Submissions
    1. Other than  personal information, all comments, blog posts,  product  reviews, suggestions, questions, images,  product  or marketing ideas and any other submissions disclosed, submitted or offered to Ominous on or through the  website  or otherwise by  you  shall become and remain  our  property once submitted.
    2. Within these  terms and conditions, you  must comply with the content standards set out in clause 28.
    3. You  warrant that  you  own or have the right to use any submissions.
  4. Social Networking Sites
    1. These  terms and conditions  also govern any submissions  you  make on any Ominous related third party website or page.
    2. We  are not responsible for any content or material posted on any third party social networking site and it does not necessarily reflect the opinions or ideas of Ominous or its employees.
    3. All material posted on any third party social networking site must comply with the third party social networking sites’ Terms of Use, and these  terms and conditions.
  5. Intellectual Property Rights
    1. By offering or disclosing any submissions,  your  agreement to these  terms and conditions  shall constitute an assignment to Ominous of any intellectual property rights.
    2. Whenever  you  use a feature that allows  you  to upload to  our  site, or to make contact with other  users  of  our  site, or make any submissions on any Ominous related third party website,  you  must comply with the content standards set out in these  terms and conditions.
    3. We  are not responsible for, nor do  we  endorse any third-party advertising on  our  pages of any social networking sites.
    4. All rights, including copyright on  our websites, and third-party pages are owned by or licensed to Ominous.
    5. Any use of Ominous social networking pages or their contents, including copying or storing them in whole or in part, other than for  your  own personal, non-commercial use is prohibited unless we have given  our  permission in writing.
    6. You  confirm that any content  you  offer by submission is  your  own and does not infringe the intellectual property of others, including trademarks and copyrighted material.
  6. Confidentiality
    1. Any material  you  upload to  our website  will be considered non-confidential and non-proprietary, and  we  have the right to use, copy, distribute and disclose to third parties any material in the submissions for any purpose.
    2. We  also have the right to disclose  your  identity to any third party who is claiming that any material posted or uploaded by  you  to  our  site or any Ominous related third party social networking sites constitutes a violation of their intellectual property rights, or of their right to privacy.
    3. We  will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by any  user  of  our website.
    4. We  have the right to remove any submissions  you  make on  our website  if, in  our  opinion, such submission does not comply with the content standards set out in clause 28.
  7. Rules for Submissions
    1. You  must be 18 years of age or older.
    2. Suppliers or manufacturers are not eligible to post a submission.
    3. You  must be the author and owner of the intellectual property rights.
    4. Submissions should not include:
      • Offensive, abusive or otherwise inappropriate language;
      • Blasphemy, discriminatory, profanity, racist, sexually explicit, sexually gratuitous, spiteful or comments or content that might be considered to be harassment, or threatening against the personal safety or property of others
      • comments about other users commenting, reviewing or blogging on the site
      • remarks about criminal accusations, false, defamatory or misleading statements
      • material impersonating others or  personal information  about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers
      • advertisements or spam material
      • third party brand names or trade marks
      • Computer script, HTML coding or website URLs
      • availability, price, promotions or alternative ordering or delivery information
      • information about  our  suppliers or manufacturers
      • unsupported claims about the  product  producing an effect other than that for which it is indicated
      • references to any  products  other than the  product to which the submission relates.
    5. Ominous, in its absolute discretion, reserves the right to not publish the submission, or remove reviews which do not comply with the  terms and conditions. Further  terms and conditions  apply when making a submission. Please read our Data Protection and Privacy Policy pages before uploading to the  website. If  you  require an immediate response from  us  or have a comment about  our  service please  contact  us  directly for a quicker response.
  8. Accuracy of Content
    1. To the extent permitted by applicable law,  we  disclaim all representations and warranties, express or implied, that content or information displayed in or on this  website  is accurate, complete, up-to-date and does not infringe the rights of any third party.
    2. Any views expressed in  user  content are opinions of those  users  and do not represent the views, opinions, beliefs or values of Ominous.
  9. Damage to Your Computer or Electronic Device
    1. We  use reasonable efforts to ensure that this  website  is free from viruses and malicious or harmful content, but  we  cannot guarantee that your use of the content or any links on this  website  will not cause damage to  your  computer or device.
    2. It is  your  responsibility to ensure that  you  have the right equipment, including antivirus software to use the  website  safely and to screen out anything that may damage or harm your  computer  or device.
    3. We  shall not be liable, except where required by applicable law, to any  user  for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via this  website.
  10. Links to Other Websites
    1. On this  websitewe  have placed links to other websites  we  think  you  may want to visit.  We  do not vet these websites and do not have any control over their content.
    2. We  cannot accept any liability, except where required by applicable law in respect of the use of any linked websites.

Legal Terms:

  1. Liability Exclusions
    1. We  exclude all representations, warranties, conditions and terms, whether express or implied to the fullest extent permitted by law.
    2. We  accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these  terms and conditions  or  your  use of the  website.
    3. These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
    4. Nothing in these  terms and conditions  shall limit or exclude  our  liability for personal injury or death caused by  our  negligence or for fraud.
    5. These  terms and conditions  shall also not limit or exclude any other liability that  we  are not permitted to limit or exclude under applicable law.
  2. Other Legal Notices
    1. On areas of this  website, there may be other legal notices which relate to  your  use of the  website, all of which together with these  terms and conditions  govern your use of this  website.
  3. Assignment and Third Party Rights
    1. We  may update or amend these  terms and conditions  from time to time to comply with law or to meet our changing business requirements without notice to  you. Any updates or amendments will be posted on the  website.
    2. You  may not assign or sub-contract any of  your  rights or obligations under these  terms and conditions  to any third party unless  we  agree in writing.
    3. We  may assign, transfer or sub-contract any of our rights or obligations under these  terms and conditions  to any third party at  our  discretion.
    4. Only  you  and  we  shall be entitled to enforce these  terms and conditions. No third party shall be entitled to enforce any of these  terms and conditions, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
  4. Waiver
    1. No relaxation or delay by  us  in exercising any right or remedy under these  terms and conditions  shall operate as waiver of that right or remedy or shall affect  our  ability to subsequently exercise that right or remedy.
    2. Any waiver must be agreed by  us  in writing.
  5. Severability
    1. If any of these  terms and conditions  are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these  terms and conditions  shall remain in full force and effect.
  6. Entire Agreement
    1. Any matter that arises out of  your  use of this  website  (including any  contract  entered between  you  and  us  through the  website) shall be governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
  7. Law, Jurisdiction and Language
    1. Any matter that arises out of  your  use of this  website  (including any  contract  entered between  you  and  us  through the  website) shall be governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
  8. Changes to these Conditions
    1. We reserve the right to change and update these  terms and conditions  from time to time and recommend that  you  revisit this page regularly to keep informed of the current  terms and conditions  that apply to  your  use of the  website.
    2. By continuing to access, browse and use this  website, you  will be deemed to have agreed to any changes or updates to our  terms and conditions.
  9. Privacy and Cookie Policies
Our  Privacy Policy and  Cookie  Policy explain what  personal information  we  collect about  you  when  you  use the  website. You  can view  our  Privacy Policy and  Cookie  Policy on our website using this link. Please note that when  you  agree to these  terms and conditions you  shall be deemed also to have read and understood  our  Privacy Policy, Refund and Returns policy and  Cookie  Policy in their entirety.