Our refund and returns policy lasts for 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. This policy is offered in addition to your legal rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you cancel your order within 14 days of making the transaction and the goods have not been dispatched, we will offer a full refund with no charge and no questions asked.
If any goods have been dispatched within 14 days of you making the transaction and you would like a refund or a return, you must return any and all items to us.
Upon us receiving the returned goods the package has been opened, or seal damaged, we will not accept a cancellation under any circumstances due to the high value nature of our products.

We have a mandatory returns charge of £30.00. This fee guarantees items are not worn and returned within 30 days for no acceptable reason not otherwise outlined in this policy. All refunded items incur this returns charge and the fee will not be included in the refund. Items that are returned for an exchange of the same item will not incur this returns charge but you will have to cover any return shipping costs.

Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@ominous.red.

Only regularly priced items may be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@ominous.red and send your item to the return address specified in the corresponding email if we approve your request.

If the item was marked as a gift when purchased and shipped directly to you, you’ll be given to option to replace the item but no refunds can be made for gift items. Once the returned item is received, a replacement item will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a replacement item to the gift giver and they will find out about your replacement. You will incur the returns fee unless otherwise stated.

To return your product, you should mail your product to the address specified in the correspondence email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you cancel an order but the product has been shipped, you will still have to pay the return shipping cost.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

When returning valuable items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us using the direct contact email at: contact@ominous.red for questions related to refunds and returns.